Delivery.
Australia
Post - Delivery times are reliant upon
normal postal delivery times. We use Australia Post Express satchels if your order is less than 3kg and fits into a standard Australia Post satchel . This allows a next day delivery within the Australia Post express network. Standard parcel postage generally
takes between 1-7 working days to be delivered to an addresss within Australia.
Fastway Couriers - Delivery normally next day to Sydney &
metro, North & Mid North Coast of NSW, Newcastle, Hunter Valley,
Central NSW Coast, Brisbane, Gold Coast, Sunshine Coast.
Two days to ACT,
Melbourne and
metro, Woolongong & district, Toowoomba, Gladstone, Bundaburg,
Rockhampton. Three days to Mackay, Townsville,
Cairns.
PLEASE NOTE: When
dispatched via Fastway Couriers orders need to be signed for and
will require an address where someone can receive it. Please advise
an appropriate address. Workplace address is a popular alternative.
If you have any concerns about your order not arriving within the time frame above, please don't hesitate contacting us for varification.
Freight
& postal charges
Freight charges on our shopping cart can be difficult as our product range is so varied both in size and weight. Couriers and Australia Post charge by weight or cubic measure (whichever the higher charge) and also incorporate distance to travel component. On our shopping cart our freight is based on an average weighted order (3-5kg) and destination to travel. Depending on each order criteria we try to use the best value for all concerned. We do take the liberty of adjusting the freight charge component which can vary up or down. e.g. If you are ordering from a distance and the freight component on our shopping cart is $20.00 and your order can fit the criteria of an Australia Post Express Satchel we would charge you $11.50 Australia wide.
If there is a large freight increase we will contact you.
If you are concerned please contact us.
How
long will my order take to be processed?
Off the shelf orders are usually processed and dispatched within
48 hours of receipt of payment.
But allow up to 10 working days for items that may be out of stock we will notify you if longer.
For orders requiring printing and or assembling delivery will vary
depending on individual requirements.
Delivery will be stated wihin individual quote.
CHOCOLATE ORDERS
*Orders that include foiled chocolates are usually
sent the following Monday to allow for an uninterrupted journey
because of climate conditions even though they are sent in a cooler
to prevent heat damage.
Misplaced
or damaged orders
In the event your order arrives damaged, please let the courier or Australia Post know immediately and also contact us by telephone 02 95466341 or email sales@coastalblue.com.au .
In the event your order does not arrive within the stated time above, please contact us and we will endeavour
to track your order.
Order Cancellation
Cancellations
can only be honoured if orders have not been dispatched and or within 24 hours of receipt of order.
Returns
Coastal Blue Promotions may exchange goods provided
goods are returned in original packaging and condition. Please contact Coastal Blue on 02 02 95466341within 7 days
of receiving order to obtain an exchange or return agreement.
For
agreed returns all postal charges are to be paid by customer , a 10% surcharge may be charged. Purchases returned without
an agreement will be refused. Refunds are not
given for used or incorrectly ordered goods nor for colour and texture
variations in materials or products.
If
I am not at home to accept my order when it arrives. What should
I do?
If it is normal for nobody to be home we advise you to provide an
alternative address (work address is very popular).
But if you forget or called away from home when delivery is attempted
you will receive a notice (card) advising you of the attempted delivery.
You will be advised what to do to make pick up. In the rare event
that your parcel does not arrive, then please email sales@coastalblue.com.au,
or phone (02) 95466341 and we will begin tracking down the location
of your parcel with the assistance of the appropriate deliverer.
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