Freight
& postal charges
Freight charges on our shopping cart can be difficult as our product range is so varied both in size and weight. Couriers and Australia Post charge by weight or cubic measure (whichever the higher charge) and also incorporate distance to travel component. On our shopping cart our freight is based on an average weighted order (3-5kg) and destination to travel. Depending on each order criteria we try to use the best value for all concerned. We do take the liberty of adjusting the freight charge component which can vary up or down. e.g. If you are ordering from a distance and the freight component on our shopping cart is $20.00 and your order is small enough to fit the criteria of an Australia Post Express Satchel we would charge you accordingly Australia wide.
If there is a large freight increase we will contact you.
If you have any concerns please contact us.
How
do I receive my order?
We dispatch orders via Australia Post (Australia
wide) or
Fastway Couriers where it is cost effective and quicker delivery.
Delivery.
Australia
Post - Delivery times are reliant upon
normal postal delivery times. If your order is less than 3kg and fits into a standard Australia Post satchel it is a next day delivery within the Australia Post express network. Standard parcel postage generally
takes from between 1-7 working days to be delivered depending of location within Australia.
Fastway Couriers - Delivery normally next day to Sydney &
metro, North & Mid North Coast of NSW, Newcastle, Hunter Valley,
Central NSW Coast, Woolongong & district, ACT,
Melbourne and
metro, Brisbane, Gold Coast, Sunshine Coast.
Two days to, Toowoomba, Gladstone, Bundaburg,
Rockhampton. Three days to Mackay, Townsville,
Cairns.
PLEASE NOTE: When
dispatched via Fastway Couriers orders need to be signed for and
will require an address where someone can receive it. Please advise
an appropriate address. Workplace address is a popular alternative.
If you have any concerns about your order not arriving within the time frame above, please don't hesitate contacting us for varification.
How
long will my order take to be processed?
Off the shelf orders are usually processed and dispatched within
48 hours of receipt of payment.
But allow up to 10 working days for items that may be out of stock we will notify you if longer.
For orders requiring printing and or assembling delivery will vary
depending on individual requirements.
Delivery will be stated wihin individual quote.
Misplaced
or damaged orders
In the event your order arrives damaged, please let the courier or Australia Post know immediately and also contact us by telephone 02 9583 1728 or 0414 517 432 or email sales@coastalblue.com.au .
In the event your order does not arrive within the stated time above, please contact us and we will endeavour
to track your order.
Return Policy
All About Weddings may exchange goods provided
goods are returned in original packaging and condition. Please contact All About Weddings on 02 9583 1728 or 0414 517 432 within 7 days
of receiving order to obtain an exchange or return agreement.
For
agreed returns all postal charges are to be paid by customer , a 10% surcharge may be charged. Purchases returned without
an agreement will be refused.
NOTE: Colours may vary due to manufacturing process to each product. Products seen online do not always represent an identical colour match. Colour reproduction is limited beyond our control such as the hue/contrast settings on your monitor.
No returns on confectionery, chocolates, almonds.
No returns will be permitted for personalised items unless they are faulty.
If
I am not at home to accept my order when it arrives. What should
I do?
If it is normal for nobody to be home we advise you to provide an
alternative address (work address is very popular).
But if you forget or called away from home when delivery is attempted
you will receive a notice (card) advising you of the attempted delivery.
You will be advised what to do to arrange pick up. In the rare event
that your parcel does not arrive, then please email sales@coastalblue.com.au,
or phone 0414 517 432 and we will begin tracking down the location
of your parcel with the assistance of the appropriate deliverer.
My
order is really urgent???????????????
If time is limited let us know in comment section of order or phone 02 9583 1728 or 0414 517 432.
If product is in stock dispatch can be made next day.
Do
I have to order online?
ORDERING ONLINE IS PREFERRED.
If this is not convenient you can order by phone 02 9583 1728 or
post to All About Weddings, PO Box 68, Ramsgate, NSW 2217.
Do
you have a display of products for viewing?
Yes. We have a shop front at Sans Souci Sydney.
Product
availability
Orders are subject to product availability, changes or delays. In
these circumstances you will be notified within 7 days from the
date of receipt by telephone or email. You will then be given the
option to wait for the new delivery date or to cancel order. In
the event that a new circumstance comes to the fore after placing
your order, All About Weddings reserves the right to cancel
your order.
What
payment methods do you accept?
We accept
Australia Post money order, Visa, MasterCard
and internet deposit as methods of payment. Should no payment be received or any alternative
arrangements made within 14 days All About Weddings, will deem the order cancelled.
Do
you accept international orders?
No. We only distribute within Australia.
Enquiries,
feedback and complaints
Please
email all feedback or complaints to: sales@coastalblue.com.au.
All About Weddings attempts to respond to all enquiries within
48 hours.
Personal
information
Any personal information we receive will only be used for the purpose
for which you provide it, and will not be disclosed to any other
purpose outside of All About Weddings. |
